Frequently Asked Questions

Please see below for answers to our most frequently asked questions. Additional questions? Live Chat us!

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Where are you located?

Our customer service department is located at company headquarters in Waynesboro, Pennsylvania. All of our products are also printed in this facility.

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What are your hours of operation?

We are available by phone, email, or chat Monday through Friday from 8 a.m. to 6 p.m. (EST). For assistance, please use our Online Chat, email, or call customer service at 1-800-903-1872.

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What is your satisfaction guarantee?

Our guarantee is very simple. We stand behind every product we sell, unconditionally. We assure your order will be free from damage and will be personalized as per your request. If you are in any way dissatisfied, we will take whatever steps are necessary to correct the problem, including replacing, crediting, or refunding your order after you receive shipment.

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What is your shipping policy?

Here at Gotcha Covered Notebooks we want to make things as easy as possible. All orders shipped UPS Ground within the Continental U.S. will ship for a flat rate of $4.95. If your order subtotals $30.00 or more before shipping and handling and taxes then your order will ship for FREE. Shipping charges will be automatically adjusted if you qualify.

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What payment options are available?

We accept Visa®, MasterCard®, American Express® and Discover®. If you have questions or need assistance, please contact customer service at 1-800-903-1872.

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What are your artwork requirements?

Please note the following restrictions for submitted artwork(such as custom logos): File Size: 30 MB Maximum Resolution: 300 DPI Maximum File Type: JPEG, JPG, PNG, or GIF. Our customer service team is happy to assist you. Please use our Online Chat, email, or call customer service at 1-800-903-1872.

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How do I register with Gotcha Covered Notebooks?

Can't find our registration page? It's located in the top navigation of our site, or you can Click Here.

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I'm already a customer. How do I login?

Can't find our login page? It's located in the top navigation of our site, or you can Click Here.

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What do I do if I forget my password?

If you are not sure what your password is, click on the Forgot Password? link on your Log In page. The Password Recovery page will appear. Simply provide your email address and click on "Recover."

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How do I update my account information?

To update your Account Information login if you have not done so already. From the My Account page, simply select the Update Email/Name box by clicking on the arrow. This will allow you to edit or change the name and email address on your account. If you would like to update your password you can also do that from the My Account page. Simply select the Change Password box by clicking on the arrow and you will be able to make your desired changes.

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How do I change my billing address?

To update your Billing Address login if you have not already done so. From the My Account page simply select the Update Billing Address by clicking on the arrow. Here you will be able to update the billing address on your account.

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How do I change my shipping address?

To update your Shipping Address login if you have not already done so. From the My Account page simply select the Update Shipping Address by clicking on the arrow. Here you can update your Shipping Address on your account.

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How can I get help with my order?

Our customer service team is happy to assist you if you encounter difficulty placing your order online. Please use our Email, or call customer service at 1-800-903-1872.

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How do I check my order status?

You can find out the status of an order by logging into your account and viewing your order history. Your recent account activity is available for your review and includes the order status. Order status is either In Production or Shipped. When the status is set to shipped, a tracking number will appear that will link to the shipping site to assist you in tracking your order.

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How long will it take for my order to be produced?

We strive to ship all of our products the next business day.

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Can I change or cancel my order?

Yes, it may be possible to alter your order, depending on its stage in the production/fulfillment process. Please contact customer service at 1-800-903-1872 (please do not email).

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How do I order a quantity greater than those listed?

If you would like to order an item in a quantity greater than those listed, please call customer service at 1-800-903-1872 for assistance.

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How do I place a reorder?

If you have registered and ordered online, you can reorder products that are in your order history by logging in. From the My Account page, simply select the Order History box by clicking on the arrow. This will allow you to view past orders, check order status, and place reorders. To the right of the item(s) you wish to reorder, you will see the option to reorder.

Please note that only orders that were previously ordered online will be listed. If you don’t see the item(s) you wish to reorder or if you have questions, please contact customer service at 1-800-903-1872 for assistance. We will be more than happy to assist you!

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